Lael Keiser

Keiser Photo
Working Title
Director of Truman School of Government and Public Affairs
People Type
615 Locust Street

PhD from University of Wisconsin-Milwaukee

Research Emphasis

Public Management

Representative Bureaucracy


Public Policy Process

Implementation and Administration

Social Welfare Policy


Dr. Keiser’s research interests focus on public management and public policy. Specifically she focuses on the implementation of public policy, public accountability, the relationship between public agencies and other political institutions, representative bureaucracy and social welfare and education policy. Dr. Keiser has received the Herbert Simon Award from the Midwest Political Science Association for significant contributions to the Scientific Study of Bureaucracy and the Rita Mae Kelly Award from the American Society for Public Administration for distinguished research on women’s issues. She is currently working on projects related to administrative burden, the implementation of the Social Security Disability program, and the relationship between representative bureaucracy and the automation of public services.

Courses Taught

Public Policy Processes and Strategies

Public Management and Administration

Selected Publications

Lael R. Keiser and Susan M. Miller; "The power of comparisons: Peer information as a management tool." Public Policy and Administration, 2018,

Susan M. Miller and Lael R. Keiser; State Governments as Entrepreneurs in Securing Federal Benefits for Their Citizens, Publius: The Journal of Federalism, Volume 43, Issue 4, October 2013, Pages 497–526,

Jason Grissom, Jill Nicholson-Crotty and Lael Keiser; Does My Boss‘s Gender Matter? Explaining Job Satisfaction and Employee Turnover in the Bureaucracy, Journal of Public Administration Research and Theory, 2012, 22(4): 649-673,

Jason Grissom and Lael Keiser.  A Supervisor Like Me: Race, Representation, and the Satisfaction and Turnover Decisions of Public Sector Employees, Journal of Policy Analysis and Management, 2011, 30: 557–580,

Lael Keiser and Susan Miller; The Impact of Organized Interests on Eligibility Determination: The Case of Veterans’ Disability Compensation, Journal of Public Administration Research and Theory, 2010, 20(2): 505-531,

Lael Keiser, Vicky Wilkins, Kenneth J. Meier and Catherine Holland; Lipstick and Logarithms: Gender, Identity, Institutional Context, and Representative Bureaucracy, American Political Science Review, September 2002, 96(3): 553-564,