Lael Keiser

Director of Truman School of Government and Public Affairs
E321 Locust Street Bldg., 615 Locust Street

Dr. Lael Keiser is professor and director of the Harry S Truman School of Government and Public Affairs. Her research and teaching focuses on the policy implementation and the administration of public programs. She serves on the editorial boards of Public Administration Review and the Journal of Public Administration Research and Theory. Keiser received the Midwest Political Science Association’s Herbert Simon Award for significant contribution to the study of bureaucracy and the American Society for Public Administration’s Rita Mae Kelly Award for distinguished research on women’s issues. She is an elected member of the National Academy of Public Administration and an elected member of the Governing Board for the Public Management Research Association.

She has current research projects on representative bureaucracy, the automation of public service delivery, administrative burden, and policy implementation among street-level bureaucrats.  

Recent Sample Publications 

Stauffer, Katelyn E., Susan M. Miller, and Lael R. Keiser. 2023. "Compliance with Public Health Orders: The Role of Trust, Representation, and Expertise." Political Research Quarterly: 10659129231182375.

Miller, Susan M., Miyeon Song, and Lael R. Keiser. 2022 "The Effect of Human vs. Automated Interaction on Willingness to Participate in Government Programs: The Role of Representation." Public Administration. 

Keiser, Lael R., Donald P. Haider-Markel, and Rajeev Darolia. 2021 "Race, representation, and policy attitudes in US public schools." Policy Studies Journal.

Drolc, Cody A., and Lael R. Keiser. 2021. "The importance of oversight and agency capacity in enhancing performance in public service delivery." Journal of Public Administration Research and Theory 31(4): 773-789.

Miller, Susan M., and Lael R. Keiser. 2021. "Representative bureaucracy and attitudes toward automated decision making." Journal of Public Administration Research and Theory 31(1): 150-165.

Keiser, Lael R., and Susan M. Miller. 2020. "Does administrative burden influence public support for government programs? Evidence from a survey experiment." Public Administration Review 80 (1): 137-150.


Gender, Race, and Ethnic Policy and Politics
Political Institutions
Public Administration
Public and Non-Profit Management
Public Policy
State and Local Politics, Policy, and Management